Make Up Return Policy

Please Be Aware:

Shipping times are estimates and may vary due to external factors beyond our control, such as customs processing times and carrier delays. We are not responsible for any customs fees or duties charged upon delivery. For any questions or concerns regarding your order, our customer service team is here to assist you.

Return and Refund Guidelines:

Eligibility for Returns: Returns are only accepted if the product is defective, damaged upon arrival, or if you receive the wrong item. For hygiene and safety reasons, we cannot accept returns on products that have been used or opened.

Return Process: To initiate a return, please contact our customer service team within [3 days] of receiving your order. Provide your order number, a brief description of the issue, and photographic evidence of the defect or damage. Upon approval, we will provide instructions for returning the product to us.

Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Important Notes: We reserve the right to refuse returns or refunds for products that do not meet the above conditions. Shipping costs for returning the item are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

Thank you for choosing our products. We appreciate your understanding and adherence to our Returns and Refund Policy. Our goal is always to provide high-quality products and exceptional customer service. If you have any further questions, please do not hesitate to contact us.